FAQ

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What is Chikankari?

Chikankari is a traditional hand embroidery art form from Lucknow, known for its intricate and delicate threadwork on fine fabrics like muslin, cotton, and georgette. Each piece reflects craftsmanship passed down through generations.

Are your products handmade?

Yes, all our pieces feature authentic hand-embroidered Chikankari work. Minor variations are natural and add to the uniqueness of each garment.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

What fabrics do you use?

We use premium, breathable fabrics such as:Muslin

Cotton

Modal

Georgette

Organza

Each fabric is carefully selected for
comfort and elegance.

Howdo I choose the right size?

Our size guide is based on body
measurements. We recommend:

Choosing a size slightly larger for a
relaxed fit

Referring to our detailed size chart before
purchasing

If you’re unsure, you can always contact us for assistance.

Will the embroidery or color fade?

With proper care, the embroidery remains
intact for years. Since many pieces are hand-dyed or delicately crafted, slight
color variation or soft fading over time is normal and part of its charm.

How should I wash Chikankari garments?

We recommend:

Gentle hand wash in cold water

Mild detergent only

Do not wring or scrub

Dry in shade

Avoid machine wash for longer life.

Do you offer customization?

Yes, we offer limited customization in
sizing and designs. Please contact us before placing your order for custom
requests.

How long does delivery take?

Standard delivery: 5–7 working days

Customized orders: 10–15 working days

Delivery timelines may vary based on location

Do you accept returns or exchanges?

We offer easy exchanges in case of size
issues or defects. Returns/exchanges must be requested within a specified
period after delivery.

Is COD (Cash on Delivery) available?

Yes, COD is available on selected orders
and locations.

Do you ship internationally?

Yes, we ship worldwide. Shipping charges
and delivery timelines vary by country.

How can I contact you?

You can reach us via:

WhatsApp: +918087717617

Email: inaayatchikan@gmail.com

Instagram DM: https://www.instagram.com/inaayatbysugandha/

Our team will assist you promptly.